Common errors

The message is sent, a thread title appears, then the answer stays on the loading dots and ends with a red Network error. The streaming connection to api.gpt.space was cut:

1. Reload the page and send the message again; in the side panel, close and reopen the panel.
2. Disable ad blockers, privacy extensions and antivirus web shields for gpt.space, or test in an incognito window.
3. On a corporate or filtered network, ask the administrator to allow api.gpt.space and streaming (server-sent events) to it. Try from another network to confirm.
4. Clear the cache at https://gpt.space/app/debug.

If even “2+2” fails from several browsers and networks, write to contact@gpt.space with the time of the attempt and your account email.

The AI provider of the selected model is unavailable for the parameters of the request. It is temporary: retry a few minutes later, or switch the model (in Sheets, remove the model parameter or use "standard"; in the chat, pick another model). If it lasts more than an hour, tell us which formula or model fails.

See Sign in keeps sending me back to the sign-in page.

Usually the cache or the local storage of the browser.

1. Go to https://gpt.space/app/debug and click Clear cache.
2. If it persists, clear the site data by hand: right-click ➤ Inspect ➤ Application tab ➤ Clear site data.
3. Close the browser and start it again.

Reset the connection to your Google account:

1. Open your Google account connections.
2. Click GPT Workspace, then Delete all connections you have with GPT Workspace.
3. Come back to GPT Workspace and sign in again, accepting all the requested permissions.

See also Authorization is required to perform that action.

The chat shows You have no credit left and formulas show “Quota exceeded. Please upgrade your plan”. Your monthly credits are used up: upgrade, top up, activate pay per usage on Standard and Pro, or earn free credits. The subscription page shows when the quota resets.

A Sheets formula took more than the time Google allows for a custom function. It happens under heavy load of the AI providers or with very long prompts. Wait a few minutes, then click Extensions ➤ GPT Workspace ➤ 🔄 Retry errors to re-run only the failed cells.

Before authorization the add-on menu only has ▶️ Start. Click it, accept the permissions, reload the spreadsheet and the full menu appears.

If the add-on is not visible after installing it from the Marketplace, you are probably signed in to several Google accounts in the same browser. See I can’t install the extension.

The chat window renders text on top of itself after an update: the browser kept an old version of the app. Clear the cache at https://gpt.space/app/debug, then hard-reload (Ctrl+Shift+R, or Cmd+Shift+R on Mac). Browser zoom below 80% and “force dark mode” extensions also break the layout.

The threads are listed in the sidebar but opening one stays empty. Clear the cache as above and reload; if a single thread still fails, it may be too large for the browser, open it from another device or ask us to export it. Threads are kept on your account until you delete them or the account.

A long task in Drive or Gmail (extracting many PDFs to a sheet, reading a big folder) can take several minutes; a step that stays for more than ten minutes has failed. Stop it, then split the task: one file or a few rows per request, and give the agent the file links rather than a description to search for. See What the agent can do.

The model answered in one paragraph, or the cell does not show them. Ask explicitly (“separate the items with line breaks”), enable Wrap text on the cells (Format ➤ Wrapping ➤ Wrap), or use =GPT_LIST which returns one item per cell. Results come from the cache until the prompt changes, see Refresh or freeze GPT cells.

In Sheets, the answer exceeded the maximum output tokens: raise Output tokens in Formula settings or ask for a shorter answer. In the chat, ask the agent to continue.

You reached Google’s daily quota of calls to external services from Google Sheets: about 20,000 per day for @gmail.com accounts and 100,000 for Google Workspace accounts. Wait 24 hours, or use a Google Workspace account.

Too many requests per minute. Wait one minute and retry (Retry errors in the add-on menu re-runs the failed cells).

The GPT formulas are not enabled in this spreadsheet. Click Extensions ➤ GPT Workspace ➤ 🔸 Enable GPT formulas.

A formula ran before the add-on was opened in this spreadsheet. Click Extensions ➤ GPT Workspace ➤ ▶️ Start once, then re-run the formula.

The formula asks for "advanced" but the account is on the free or Starter plan. Remove the model parameter or upgrade.

Check that:

• your prompt is in quotes if it is not a cell: =GPT("hello") and =GPT(A1) work, =GPT(hello) does not;
• you use your locale’s argument separator, , or ;;
• you use your locale’s decimal separator for the temperature, 0.8 or 0,8;
• the arguments are in the right order, see the formulas reference.

See Why did my credits run out so fast?.

See I paid but my account still shows the free plan.

In Sheets, formulas are billed to the file owner when the person running them is in another Google Workspace domain. See “Out of quota” error even though I have tokens.