GPT Workspace
  • GPT Workspace
  • Get started: Add-on
  • Get started: Chrome Extension
  • Subscription
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    • Downloading invoices
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    • What is a credit?
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    • GPT for Google Sheets
      • Formulas
        • GPT formula
        • GPT_WEB formula
        • GPT_LIST formula
        • GPT_TABLE formula
        • GPT_IMAGE formula
        • GPT_TRANSLATE formula
        • GPT_COMPLETE formula
      • Default Model, Temperature and Output size for GPT Formulas
      • Refresh or Freeze GPT cells
    • GPT for Google Docs
    • GPT for Google Slides
    • GPT for Gmail
  • FAQ
    • How to change the language?
    • Internet Access with GPT?
    • How to launch the GPT Gmail and GPT Drive add-on
    • I can't find the add-on from the sidebar
    • I can't install the extension
    • Is GPT Workspace included with ChatGPT Plus or Enterprise?
    • How to uninstall GPT Workspace
    • Do custom assistants have any limitations?
  • Resources
    • Common Errors
    • Tutorials and Resources
    • Data and Privacy
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On this page
  • Blank page / Freezing page
  • Sign in / Connection issue
  • Exceeded maximum execution time
  • I can't install the extension
  • Response is cut or incomplete
  • The menu only shows “help”
  • Exception: Service invoked too many times for one day: urlfetch.
  • 429: Rate limit reached for […] requests per min.
  • #NAME? Unknown function: 'GPT' or 'gpt’
  • Formula parse error
  1. Resources

Common Errors

PreviousDo custom assistants have any limitations?NextTutorials and Resources

Last updated 8 months ago

Blank page / Freezing page

Probably an error linked to the cache or the local storage.

Solution:

Go to and select "Clear cache". If the issue persists, empty the cache manually (Right click -> Inspect -> Tab "Application" -> Right click and clear on each ). If the issue persists, close the browser and start it again.

Sign in / Connection issue

To reset the connection to your Google Account

  • Go on your

  • Then search for "GPT Workspace" in the list

  • Then click "Delete all connections you have with GPT Workspace" button at the bottom of the page

  • Come back to GPT Workspace and try to again by accepting all requested access

Exceeded maximum execution time

OpenAI servers are usually under hefty load and response times can sometimes be very slow.

If you see this error message, it means your request took more than 30 seconds, exceeding the limit of Google Sheets functions. It happens more frequently at peak usage time when OpenAI servers are taking a lot of loads.

Please try again in a few hours.

I can't install the extension

Solution:

If you don't want to create a dedicated Chrome profile, you can install the add-on from an incognito window. It will then be installed from your default Chrome Profile.

Response is cut or incomplete

You might have exceeded the prompt limit for ChatGPT which is 4000 tokens.

Please try again with a shorter prompt.

The menu only shows “help”

First, you need to open the addon from the sidebar and authorize the access

Then, refresh your spreadsheet, wait 30 seconds, then try to enable the GPT Functions again

Exception: Service invoked too many times for one day: urlfetch.

If you see this error message, it means you have reached your daily quota of calls to an external service from Google Sheets.

  • The quota for @gmail.com accounts: 20k / day

  • The quota for Google Workspace accounts: 100k / day

(subject to arbitrary change by Google)

Your only solution is to wait 24 hours or upgrade to a Google Workspace account if it's not already the case.

429: Rate limit reached for […] requests per min.

If you see this error message, it means you have reached your limit of requests per minute.

Solution:

Wait one minute then retry.

#NAME? Unknown function: 'GPT' or 'gpt’

If you see this error message, it means you have not enabled the GPT functions.

Solution: Click Extensions > GPT for Docs, Sheets, Slides > Enable GPT functions in this sheet

Formula parse error

If you see this error message, check that:

  • you have quotes around your prompt if it is not in a cell. This works: =GPT("hello"). This works: =GPT(A1). This doesn't work: =GPT(hello)

  • you are using the right parameter separator for your locale: , or ;

  • you are using the correct number format for temperature for your locale: 0.8 or 0,8

You can check the OpenAI status on this page

If you try to install the Google Workspace extension by clicking on the install button from the but after loading the extension is not visible on your sidebar, you might using multiple Google Accounts in the same session.

Create a

Try installing the add-on again from the

your arguments are in the correct order.

https://status.openai.com/
marketplace
dedicated Chrome profile
Create a new spreadsheet
Workspace Marketplace
See our reference here
https://app.gpt.space/debug
Google account permission page
Sign in
notion image of a formula parse error
Screenshot showing how to start the add-on in Google Sheets
Screenshot highlighting how to start the add-on a second time
solution to the second error
second example of error
notion image of the first error